26 October 2014
Unidentified submergible objects in Swedish waters! It's a tough job to transparently communicate a story that is top secret. But in times of crowd-sourced 24/7 surveillance by social media users, it's a bad idea to lie. If you can't speak, just say so, or get caught in the act.
18 June 2014
Social Media Firestorms: Don't be scared by the Hype!
A firestorm ignored might be a crisis ignited. No reason to be scared. Read why firestorms are often hyped up too much and how you can tackle them.
23 March 2014
In the aftermath of an aviation disaster it has become a standard operating procedure to criticize the airline for its crisis communications. Read why this is unfair in case of MH370 and what a crisis of this scale means to an airline.
03 March 2014
An emergency plan is never enough. Without committing enough resources to carry it out once the alarm bells ring, it remains just a piece of paper. Read why taking care of victims' families and friends matters and what the takeaway for other industries is.