Credit: Greg Webb / IAEA
Credit: Greg Webb / IAEA

20 February 2018

Beyond Design-Basis Crisis (Communication)

Whatever risk you are able to think of, is a risk worth to be considered. Why it is important to face your real worst case scenario when you prepare your crisis communication arrangements.

 


Magnus Häggström/Flickr
Magnus Häggström/Flickr

26 October 2014

Military Crisis Communications: It's Credibility, Sailor!

Unidentified submergible objects in Swedish waters! It's a tough job to transparently communicate a story that is top secret. But in times of crowd-sourced 24/7 surveillance by social media users, it's a bad idea to lie. If you can't speak, just say so, or get caught in the act.


(c) Patrick Meschenmoser
(c) Patrick Meschenmoser

18 June 2014

Social Media Firestorms: Don't be scared by the Hype!
A firestorm ignored might be a crisis ignited. No reason to be scared. Read why firestorms are often hyped up too much and how you can tackle them.


(c) Patrick Meschenmoser
(c) Patrick Meschenmoser

23 March 2014

MH370: Time to criticize Malaysia Airlines crisis communication? No!

It has become a standard operating procedure to criticize the airline for its crisis communication in the aftermath of an aviation disaster. Read why this is unfair in case of MH370 and what a crisis of this scale means to an airline.


(c) Patrick Meschenmoser
(c) Patrick Meschenmoser

03 March 2014

500,000 USD fine for Asiana Airlines and a lesson learned: Take care of family and friends!

An emergency plan is never enough. Without committing enough resources to carry it out once the alarm bells ring, it remains just a piece of paper. Read  why taking care of victims' families and friends matters and what the takeaway for other industries is.